Shipping policy

LOF Skateboarding currently ships to deliverable addresses within the United States. We do not ship to freight-forwarding addresses. International shipping may be added in the future and will be shown at checkout when available.

LOF products are custom made after your purchase is confirmed rather than pulled from mass-produced inventory. Production time is separate from carrier delivery time. The current production estimate will be displayed during ordering or communicated by email, and you will receive another update when your order is ready to ship.

Available shipping services, estimated delivery windows, and the complete shipping charge are displayed at checkout before payment. Delivery estimates begin after the carrier receives the package and are not guaranteed unless the selected service expressly says otherwise.

When tracking is available, it will be sent to the email address used at checkout. Tracking can take up to 48 hours to update after a label is created.

Customers are responsible for providing a complete and accurate delivery address. Contact orders@lofskateboarding.com immediately if a correction is needed. We cannot guarantee changes after an order enters processing. Additional shipping charges may apply when a package is returned because of an incorrect or incomplete address.

If production or shipment cannot be completed within the time stated at purchase—or within 30 days when no time was stated—we will notify you and provide the option to accept the delay or cancel the affected order for a refund. Weather, carrier disruptions, and other circumstances outside LOF’s control may affect delivery after shipment.

If tracking shows no movement, your package arrives damaged, or the contents are incorrect, email us within 7 days of delivery or the expected delivery date. Include your order number and clear photographs when damage is involved. LOF will work with the carrier and determine the appropriate replacement or refund. Packages marked delivered should first be checked with household members, neighbors, and the carrier.

For shipping help, email orders@lofskateboarding.com with your order number.