Returns & exchanges

Eligible merchandise may be returned within 30 days after confirmed delivery. Items must be unworn, unwashed, unused, free from odor or damage, and returned with original tags and packaging when supplied. Proof of purchase is required.

Email orders@lofskateboarding.com with your order number, the item you want to return, and the reason. Wait for return authorization and instructions before mailing anything. Returns sent without authorization may be delayed or refused.

Apparel is offered in sizes S through XL. Because each item is made to order, an approved size exchange may require a new item to be produced and can take additional time. Contact us within the 30-day window and wait for exchange authorization before returning the original item.

Customers are responsible for return shipping costs for preference- or size-based returns. Original shipping charges are nonrefundable. LOF covers reasonable return shipping when we sent the wrong item or the product arrived damaged or materially defective. We recommend using a trackable service because LOF is not responsible for returns lost before delivery to us.

Standard LOF made-to-order items remain eligible under the return conditions above unless clearly marked “Final Sale.” Gift cards, personalized products, worn or washed merchandise, and products damaged after delivery cannot be returned. Your legal rights regarding defective or incorrectly supplied merchandise are not limited by this provision.

After an approved return is received and inspected, we will email the decision. Approved refunds are issued to the original payment method, normally within 5–10 business days after inspection. Your bank or card issuer may require additional processing time.

Report an incorrect, damaged, or defective item within 7 days of delivery and include photographs. We will review the issue and provide an appropriate replacement or refund when the claim is approved.